Hisense AUD-12HX4SVNL 12000BTU Ducted Air Conditioner

Shipping & Delivery Policy

At AYRON ELECTRONICS, we are committed to ensuring that your orders reach you quickly, safely, and conveniently anywhere in Kenya.

Delivery Coverage

We currently deliver to all major towns and regions across Kenya through our trusted courier partner, Speedaf.

Delivery Time

Most orders are delivered within 24 hours to major towns and surrounding areas. For remote locations, delivery may take 1–2 business days, depending on courier routes and schedules.

Delivery Process

Once your order is confirmed:

We prepare and dispatch your item through Speedaf Courier Services.

You will receive an Air Waybill (AWB) or tracking number immediately after dispatch.

You can use this number to track your shipment online and monitor its progress in real time.

Delivery Fees

Delivery charges are paid directly to the courier at the point of dispatch.
Payment for the product itself is made upon delivery, ensuring transparency and convenience for our customers.

Order Tracking

After dispatch, we’ll share your AWB document via WhatsApp or SMS, enabling you to track your parcel online until it reaches your location.

Damaged or Missing Items

We take great care in packaging and handling all items. However, if you receive a damaged or incorrect product, please contact us immediately through WhatsApp, phone, or email within 24 hours of delivery.
We will arrange for an exchange, replacement, or refund (subject to verification) in accordance with our Return Policy.

1. Overview

Our refund and return policy lasts 7 days from the date of delivery.
If 7 days have passed since your purchase, unfortunately, we cannot offer a full refund or exchange.

To qualify for a return, your item must:

Be unused,

Be in the same condition you received it, and

Be in its original packaging with all accessories intact.

Several types of goods are exempt from being returned, including:

Perishable goods such as food, flowers, newspapers, or magazines,

Intimate or sanitary products,

Hazardous materials or flammable liquids or gases,

Gift cards, downloadable software, and some health and personal care items.

To complete your return, you must provide a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

2. Return Conditions and Partial Refunds

Partial refunds may be granted if:

A product shows obvious signs of use,

A CD, DVD, software, video game, or electronic media has been opened,

The item is not in its original condition, damaged, or missing parts not due to our error, or

The item is returned more than 7 days after delivery.

3. Refunds

Once your return is received and inspected, we will notify you via email, SMS, or call that we have received your returned item.
We will also inform you whether your refund has been approved or rejected.

If approved, your refund will be processed within 7–10 working days, and a credit will be applied to your original payment method (M-Pesa, card, or bank).

4. Late or Missing Refunds

If you haven’t received your refund within the expected time frame, please:

Recheck your bank or M-Pesa account.

Contact your card issuer or bank, as processing delays may occur.

If the issue persists, contact us directly at:

✉ support@ayronelectronics.co.ke

5. Sale Items

Only regular-priced items are eligible for a refund.
Sale or discounted items cannot be refunded, but may be exchanged if defective.

6. Exchanges

We only replace items that are defective or damaged upon delivery.
If you need to exchange an item for the same model, contact us at:
✉ support@ayronelectronics.co.ke

and send your item to:

AYRON ELECTRONICS
Cookie House shop 505, Accra Rd, Nairobi, Kenya.

7. Gifts

If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return once we receive it.
If the gift giver received the item first and later gave it to you, the refund will be issued to the gift giver.

8. Shipping Returns

To return your product, please send it to:
AYRON ELECTRONICS
Cookie House, hop 505 Accra Rd, Nairobi, Kenya.

You’ll be responsible for your own shipping costs for returning an item.

Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from it.

Depending on your location, the delivery time for exchanged products may vary.
For expensive items, we recommend using a trackable courier service or shipping insurance.
We cannot guarantee receipt of returned items without a tracking number.